Requesting it from the app
- Open the Scanio app and sign in.
- Go to Profile > Privacy and data.
- Tap “Delete my account”.
- Confirm the request.
- Open the verification email sent to the account.
- Confirm the permanent deletion from the link.
Account and privacy
Delete your Scanio account
This public page explains how to request the deletion of your Scanio account and its associated data. You do not need to sign in on the website to read these instructions.
If you cannot access the app
Write to us at scanioapp.info@gmail.com from the email address linked to your Scanio account. We will guide you through a verification process before carrying out the deletion.
We do not offer a web form that deletes accounts directly, because it needs a secure validation backend. If a form is added in the future, it will send a verification email and will not reveal whether an account exists, to prevent user enumeration.
Data that is deleted
- Profile
- Email and user account
- Preferences
- Scanned receipts
- Extracted products and amounts
- Receipt images
- Shopping lists
- Shared lists
- Ingredient scan history
- Analytics linked to the account
- Achievements and gamification
Data that may be kept temporarily
- Technical logs needed to run and debug the service.
- Security records and abuse or fraud prevention records.
- Support conversations about open issues.
- Backups until their normal rotation.
- Data that must be kept by legal obligation, for fraud prevention or to resolve incidents.